General Terms and Conditions for Hotel Accommodation and Holding Events
• Cancellation Policy -
Cancelations made less than two (2) days prior to the arrival date will incur a 100% charge. If the room you are booking is labeled as non refundable, non cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested. One day pro-rata cancellation charges will be charged for cancellation received 8 days prior to arrival. Full retention will be charged for cancellation received 7 days and less than 7 days prior to arrival. The above cancellation policy is not valid during long weekends, Christmas, New Year and during certain other times of the year wherein rooms will be confirmed subject to non-refundable advance.
• Check-in/Check-out -
Check-in will be possible from 16:00 hours (4 pm) local time on the day of arrival. In case of any arrival before this time, the hotel will do its utmost to have the room ready but does not guarantee this. Upon the company’s or the individual delegate’s request, early check-in can be agreed, subject to availability, pre-registration the previous night and payment of an extra night charge at the agreed rate. The official checkout time is 12:00 hours (noon) local time. A supplementary charge may be required in the case of late check-out: half day rates apply for extensions up to 16:00 hours (4 pm) local time and are subject to availability on the day.
• Copy of ID proof required as per Government rules.
• The hotel will not undertake any responsibility for any loss/damage injury to the client and client property within the hotel premises; any insurance claimed by the client will be on his/her own insurance coverage.
• Any damages caused by the guest will be charged to the guest’s personal account.
• Stay extendable on pro rata basis subject to availability.
• Force Majeure-
In the event of a circumstance of “Force Majeure” which is defined as circumstances beyond the control of either Party, such as fire, flood, meteorological perturbation, explosion, war, armed hostilities, act of terrorism, riots, civil commotion, revolution, blockade, embargo, strike, government action, official or regulatory intervention, either Party shall be entitled to suspend this Contract until such time when the circumstances constituting Force Majeure have disappeared. The Company’s and any delegate’s reservation confirmed for the event on a date within the period of Force Majeure may be cancelled by the Hotel by written notice to the Company. Each Party shall nevertheless use its reasonable endeavors to alleviating the effects of such circumstances constituting Force Majeure, including agreeing upon alternative arrangements.
If either Party becomes aware that any circumstances constituting Force Majeure have arisen or that any circumstances, which may constitute Force Majeure, may arise, it shall immediately notify the other Party by telephone, e-mail and/or by facsimile.
• Breach of contract
A signed contract is binding. In the event of breach of contract, Martam Retreat is entitled to recover the full amount of any losses. Any disputes arising in connection with the interpretation or application of these provisions shall be governed exclusively by the law.
• Form of contract
The contract is produced in two copies, one for each party. Any amendments or addenda are valid only in written form and when signed by both parties. The contract is valid only from time of receipt of the signed copy.
I, the undersigned, with full power of attorney for my company, have read, understand and agree to the General Terms & Conditions. I also agree to the confidentiality of this agreement, except by written permission from Martam Retreat.
Cancellation Policy -
Cancelations made less than two (2) days prior to the arrival date will incur a 100% charge. If the room you are booking is labeled as non refundable, non cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.
P.O. Gangkha, Martam,
East Sikkim – 737134
Tel.(+91) 9733795244, 7550801542 ,7872996624